Well Pharmacy aimed to become the most trusted local pharmacy in the heart of each community they served. It’s inspiring to know that they were always looking for ways to better serve their walk-in customers in the community in order to achieve their goal.

Delightfully, Well Pharmacy chose InBody, a body composition analyzer that can help them identify further health conditions of their walk-in customers in a more accurate and timely manner.

Well Pharmacy Bukit Indah signboard

Justina is a pharmacist and co-founder of Well Pharmacy. Justina is always willing to help her customers by using the information from health screenings to review their unhealthy lifestyles because she is concerned that many of her clients do not understand the significance of health and wellness.

Following the introduction of InBody in Well Pharmacy, the printed result sheets effectively provide body composition information for better interaction between Justina and her customers. According to Justina, it is a useful tool for raising customer health awareness and facilitating better customer engagement.

Justina as Pharmacists holding InBody result sheet

Checking the underlying health risk for pharmacy customers

Justina has a unique story that highlights the accurate and surprising results from InBody tests. One of Justina’s customers’ 18-year-old daughter tried out InBody tests. The results of the tests revealed that she had a Visceral Fat Level greater than 10. This is a shocking result because a teenager has a low chance of having high visceral fat, not to mention that she appears to be very skinny.

Justina assisted her in performing a blood test after interpreting the InBody results. She discovered that this teenage girl has blood sugar levels that are higher than normal. This shocked her parents, who began to realise their daughter had a truly unhealthy diet and lifestyle. This discovery was a huge eye opener for the teenage girl and she was motivated to start exercising more regularly. 

How is visceral fat related to diabetes?

Regardless of age or gender, the InBody result sheets revealed the body’s health risk. This aided Justina in identifying high-risk individuals who should be monitored. Justina stated that this allows her to provide personalised planning for her customers and advise them on what to do next with her pharmacy’s products and services.

Pharmacist showing customers the InBody machine

Raising health awareness with pharmacy health screening

Meanwhile, InBody tests increased Well Pharmacy customers’ willingness to perform more frequent health checks. Many customers visit the pharmacy more frequently to do the InBody tests every month to assess their muscle and fat changes. For the first tests, they are mostly being made aware of their health. They began to be impressed with the body composition changes detected in InBody tests within a month. This encouraged them to maintain a healthy lifestyle and to return to the pharmacy for regular InBody tests and pharmacists’ consultations.

Pharmacist explaining the InBody result sheet

Expanding the pharmacy’s presence in the neighbourhood

InBody also increased and improved the pharmacy’s presence in the community. Justina learned that some walk-in customers were recommended by the fitness trainer at the nearby gym. Customers were advised to take a test in the pharmacy to better understand how the programme is progressing. This also allows pharmacists to make better decisions about which supplements are appropriate for walk-in sports enthusiasts based on the InBody results sheets.

The pharmacy staffs and pharmacists recognized InBody as a great opportunity to share valuable health information that would enhance people’s lives. This fit in well with Well Pharmacy’s mission to put their customers’ wellbeing at the forefront of everything they do. InBody is proud to be one of their essential tools for advancing the goal of improving people’s well-being in pharmacy.   

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