FAQs

If the unit is freezing during the warm up process:

Please contact our Service Dept for support

If the unit freezes randomly on the main screen:

Try unplugging the USB cord that connects the InBody to the printer.  Sometimes, garbage values can cause the InBody program to freeze.  You will need to purchase a separate filter for the InBody and printer.

Try turning the unit off and then back on.  Do not stand, press, or leave anything on top of the base of the scale while the unit is warming up.

Go to the SETUP to make sure that there is not a weight adjustment setting made to your unit.

If none of the above resolves the issue, please contact our service dept for assistance.

520:

Contact our service dept for a reset code

570/770:

Forgot Administrator Password

Use the Master Password to override the Administrator password

Please contact our service dept for a reset code.

520:

Press SETUP on the keypad

Go to Option 2 for Region

Use the arrow keys to scroll down to access code and choose enable

Go to the next option to set up your access code. The default PW is 0000.

570/770:

Press The admin menu on the bottom left corner

Enter the admin password. The default is 0000.

Select option 1: Date/Time/Units/Password/Volume

Press right to go to page 2

Select ‘Set Passwords’

The InBody Test lasts between 15 seconds and 120 seconds, depending on the model being used.

Because the bottom of your feet must be in direct contact with the electrodes, clothing items such as shoes, socks, stockings or leggings must be removed for accurate results.

Yes. InBody devices are quick, convenient, and easy to use.

Each InBody model has an intuitive LCD screen for data entry and prints a result sheet automatically after each test. Each InBody comes standard with a quick set-up and installation guide, a user’s manual, a results interpretation poster, and a results interpretation booklet.

If you have any questions regarding the InBody, please contact an InBody specialist or Customer Service representative here.

The InBody requires you to stand upright because an upright position resembles the natural state of the human body.

Before a test, you should:

• Use the bathroom

• Maintain the same testing conditions as your first test

• Use an InBody tissue to wipe down electrodes

• Avoid eating or wait two hours after a meal

Avoid testing if before the test, you: 

• Exercised strenuously

• Used a sauna, steam room, or bath

• Consumed diuretics such as caffeine, alcohol, and medication

• Have a fever, cold, or chill

All of the InBody models have the same test ranges for weight, height, and age.

• Weight range: 22 pounds to 551 pounds

• Height range: 3 ft 1.4 in – 7 ft 2.6 in

• Age range: 3 years to 99 years

For the average population, the electrical currents sent through the body during an InBody tests are too low to feel.  However, there is a small possibility that individuals with tactile sensitivity may feel a slight sensation.

Changes in body composition reflect body status, which may be affected by factors such as disease, nutrition, hydration, and medication. Accessories such as jewelry may interfere with the electrical conductivity. Improper posture will also affect test results.

It is recommended to maintain the same testing conditions from test to test to produce high data reproducibility and comparability.

Unfortunately, the InBody’s electrical currents are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels.

• People with artificial electrical implants such as a defibrillator or pacemaker should not be tested. The electrical currents of the InBody may disrupt the functionality of life-sustaining implants.

• Women who are on their menstrual cycle may not obtain accurate results due to subtle changes in their hydration and body water levels.

The InBody Tissue increases electrical conductivity where the hand and feet electrodes make contact with the skin. Without the tissues, it could be difficult for the electrical currents to flow through thick calluses or hard skin on the hands or bottom of the feet. The InBody Tissue also serves as an antibacterial wipe, which helps with the sanitation.

Each InBody purchase comes with the InBody Body Composition Analyzer, a box of 500 results sheets, a box of 300 InBody tissues, a compatible printer, a USB cable, a user’s manual, a results interpretation poster, a results interpretation booklet, and a quick set-up and installation guide.

Currently, the InBody units do not have wireless printing capabilities. The InBody 270, 570, and 770 connect to Lookin’Body Web, a cloud database management software that allows you to look at your result sheets on the computer and email them to clients in PDF format. To learn more about Lookin’Body Web, send us a message at the Contact page.

Make sure that the USB cable is plugged in properly using the image below

Check your printer settings

If you have a HP or Brother Printer, the setting should be PCL compatible

If you have a Samsung Printer, the setting should be SPL2009 or SPL2009-600

To change your Printer Settings:

230:

Press SETUP on your keypad

Go to option (2) PRINTER

Use the arrow keys to highlight the setting and change the settings accordingly.

520/720:

Press SETUP on your InBody Keypad

Go to the PRINTER section and go to printer setup

Highlight the current setting and scroll up and down with the keypad to change it.

Press EXIT a few times on your keypad and press ENTER to save when the prompt appears.

370:

Press SETUP on the top left hand corner

Press the PRINTER option on the menu

Go to Printer Type and change your settings.

570/770:

Press the ADMINISTRATOR MENU on the bottom left corner

Press Option 9 for PRINTER on page 2 and follow the guided instructions to set up the printer.

This indicates that the issue is most likely a printer issue.  Click here  for a guide on how to troubleshoot the printer.

For additional assistance, please contact our customer service dept.

230:

Press SETUP on your Keypad

Choose option (2) PRINTER

Press the arrow pad to adjust the alignment with the X and Y axis on the menu below.

X = Left (-) and Right (+) and Y = Up (+) and Down (-)

520/ 720:

Press SETUP on your Keypad

Choose option (3) PRINTER

Press the arrow pad to adjust the alignment with the X and Y axis on the menu below.

X = Left (-) and Right (+) and Y = Up (+) and Down (-)

370:

Press SETUP on the top left corner

Press PRINTER on the setup screen

Go to Result Sheet Alignment

X = Left (-) and Right (+) and Y = Up (+) and Down (-)

570/770:  

Press the ADMINISTRATOR MENU button on the bottom left corner

Choose option (15) PRINTER ALIGNMENT

X = Left (-) and Right (+) and Y = Up (+) and Down (-)

230:

Press SETUP on the Keypad

Go to option 3. RESULT SHEET

Use the keypad to choose the # of printouts desired

520 and 720:

Press SETUP on the Keypad

Go to option 4. RESULT SHEET

Scroll down and use the keypad to choose the # of printouts desired

370:

Press SETUP on the top left corner

Go to RESULT SHEET OPTIONS

Go to NUMBER OF COPIES

Use the keypad to choose the # of printouts desired

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Go to option (11) AUTOMATIC PRINTING OPTIONS

You may choose to print up to 2 copies at a time.

Unfortunatly, the InBody cannot connect to the printer through WiFi or Bluetooth.  WiFi and Bluetooth is only available for the Lookin’body system connection.

1. Press SETUP on the InBody Keypad
2. Go to Option (5) Interface
3. Change COM1 to THERMAL
4. Go to Option(2) to verify that the thermal printer has been enabled
5. If the paper is feeding but nothing is printing, that indicates that the paper has been input incorrectly.

This issue is due to the printer setting and not the InBody.  If you are using a Samsung printer, please go to SETUP, then printer type, and change the setting from SPL-2009 to SPL2009-600.  If the setting is already set to SPL 2009-600, please change it to SPL-2009.

The InBody device has an auto-calibration function that is completed each time the device is turned on. It is not necessary to calibrate the InBody device unless there have been circuit board replacements. Load cell calibration should only be performed when weight measurements seem incorrect.

InBody devices do not have a defined life expectancy. As long as you take good care of the device, you can continue to use your InBody device for many years. There are functioning InBody units greater than 10 years old.

Yes. It is recommended to keep the original box and padding for repacking and shipping purposes. In the event that your unit needs to be repaired and you do not have a box with padding, you will need to purchase one for $95.00.

Do not use any materials that contain acids as this may corrode the conductive surface on the electrodes. You may also use a 70% isopropyl alcohol solution to clean the unit, however do not leave loose liquids on or around the elecrodes as this could cause damage.

The standard warranty policy is 1 year from the purchase date for all InBody products.  Extended warranty is available at the time of purchase, and you may be eligible to purchase an extended warranty if the product was purchased within a year.  The warranty does not cover any physical and/or cosmetic damage, which includes any type of water damage. Other fees will apply for additional services such as loaner units and expedited shipping.

We only service on-site locally within 150 miles of Cerritos, CA. All other areas must have the unit shipped to our location for repair. Some exceptions may apply and will be dealt with on a case by case basis.

Each InBody device comes with a standard manufacturer’s 1-year warranty that covers parts, labor, and one-way shipping.

While the InBody does not require a calibration unless it has been serviced, the InBody always performs a weight calibration during warm up.

You may only transfer data from one registered member to another who has mobile number entered in their profile.

InBody technology is different than that used in other BIA devices. InBody technology relies on direct measurement and can measure the body in a segmental fashion; is capable of accurately measuring impedance in the trunk region; uses multiple frequencies and does not need to use empirical estimations in calculating values; and evaluates a wide range of body types, from extremely obese, to elderly, to athletic.

• The use of multiple frequencies to accurately measure intracellular and extracellular water
• 8-point tactile electrode system with thumb electrodes providing a direct and reproducible measurement
• Segmental impedance measurements to include accurate lean body mass measurements of the trunk
• No empirical estimations required to calculate results.

Using multiple frequencies improves accuracy and precision. At a single, low frequency, it is difficult for electrical currents to penetrate the cellular membrane and assess intracellular water.  As frequencies get higher, the electrical current is more capable of penetrating the cellular membrane and accurately measuring intracellular water.

Adhesive tape electrodes are usually placed on the wrist and a fingertip. Voltage line and current flow line always overlap from a certain point, and that point is where measurement begins. However, it is almost impossible to place adhesive electrodes in the exact same place every time, thus the measurement starting points can differ. Rather than adhesive tape electrodes, InBody devices use tactile electrodes. Voltage line and current flow line overlap at the same point and allow for a secure and reproducible measurement starting point for each individual.

Body water volume is closely related to fat free body mass. When fat free mass is subtracted from total weight, body fat mass remains.

Almost all printers using PCL3 or above are compatible with InBody devices. However, InBody units are sold with a standard configuration that includes a compatible printer.  Download the list of compatible printers in our download center here .

InBody devices use direct segmental measurement bioelectrical impedance analysis (DSM-BIA) to precisely measure body composition by sending multiple electrical currents through the body, resulting in up to six different impedance readings for the trunk and each of the four limbs.

The innovative in-depth analysis of the InBody Test yields accurate results for body composition outputs, such as body fat mass, skeletal muscle mass, (segmental) lean body mass, and percent body fat.

Impedance is the frequency-dependent opposition of a conductor to the flow of an alternating electric current. Impedance is composed of two main properties, resistance and reactance.

InBody provides segmental impedance values at varying frequencies to allow for accurate analysis of the human body. Since reactance is the interrupting force of alternating current flow, it increases in proportion to the integrity of cell membrane. Therefore, reactance and phase angle decrease when the number of cells is low or the cell membrane is more permeable or unhealthy.

The more water there is, the lower the impedance.

Historically, BIA technology, devices, and results have been met with some degree of skepticism. However, InBody technology addresses these concerns with its technological features and provides great precision and accuracy for total body and regional measurements.

Other methods of measuring body composition include DEXA, hydrostatic weighing, air displacement, and anthropometric calipers.

The frequency of measurement is fully dependent on each facility and program. InBody recommends testing every 2-4 weeks.

The volume of a cylinder, in this case the body, changes when the height of the cylinder changes. BIA devices consider the body as a cylinder and the volume of body water is calculated with the height and impedance of the body.

Weight and body water changes can occur with the introduction of meals and fluids, or with a change in environment. Circulation of body water may also cause changes in water distribution throughout the day. It is recommended that repeat tests be performed under the same testing conditions, in the same environment, and at the same time of day as the initial test.

All InBody models accurately measure weight and body composition. Other outputs and technical specifications differ by model. These differences are highlighted on the main product page.

Yes. The InBody 270, 370, 570 and 770 are non-prescriptive, over-the-counter medical-grade devices and can be purchased by any individual or organization.

Body composition measurements on the InBody products are used in a variety of organizations and facilities, including:

• Colleges and universities

• Hospitals, research institutions

• Professional and non-professional sports organizations

• Assisted and independent living communities

• Corporate wellness programs and providers

• Primary care physicians

• Weight loss programs and facilities

• Bariatricians

• Public and private school systems

• Government agencies

• Public and private recreational facilities

• Medical spas

• Anti-aging facilities

• Fitness centers

• Gyms and health clubs

• Human performance labs

• Home health

Because the InBody is extremely versatile in terms of usage, it can be used for:
• Obesity treatments and prevention programs
• Weight loss and weight management programs
• Rehabilitation
• Monitoring muscle development in aging adults
• Health fairs and medical prevention events
• Peak performance

In order to restore or load the database, you will need the database or backup file.

*NOTE* 

Restoring the database file on the 520/720 will replace the current data on your unit

For the 370/570/770, unless you have the “combine” option, it will also replace the current data on your unit. Please contact our support department if you have any inquires prior to restoring the database onto your machine.

Transfer the backup file into the InBody USB thumb drive.

The file will have a .bin or .bak extention.  Once you have loaded the file onto your InBody USB thumb drive, please follow the instructions accordingly to your InBody unit.

520:
1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on your keypad

3. Press SETUP and chose option 2 RESTORE

370:

1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on the touch screen

3. Press RESTORE

720:

1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on the keypad

3. Press DATABASE again to access the backup/restore menu

4. Press 2 RESTORE

570/770:

1. Insert USB into any open USB port on the back if the InBody

2. Press the ADMINISTRATOR MENU on the screen

3. Go to option 08. BACKUP/RESTORE ( some units may have a COMBINE option)

4. Choose RESTORE DATA and then START

5. You can also choose DATA COMBINE to add on to your current database

Please refer to your contract. If you take your InBody outside of US territory, InBody is no longer obligated to service your unit and the warranty will become void.

230:

Insert your InBody USB thumb drive into the USB port and press ENTER on your keypad

A sub menu will appear, please press ENTER for yes

520: 

Insert your InBody USB thumb drive into an open USB port

Press DATABASE on your keypad

Once in the Database, press SETUP on your keypad

Choose (1) to back up the database file

Choose(3) to copy the database file onto an Excel spreadsheet

720: 

Insert your InBody USB thumb drive into an open USB port

Press DATABASE on your Keypad to access the database

Below the database screen, you will see options to save, backup, or load the database

A sub menu will appear: (1) Backup (2) Restore (3) Copy.  Please select option (3) copy to view your database on an Excel spreadsheet.

370:

Insert your InBody USB thumb drive into the USB Port

Press DATABASE on the top left corner

To copy the database as an Excel spreadsheet, press SELECT ALL then COPY

To backup the database, please press BACKUP

270/570/770

Insert your InBody USB thumb drive into the USB port on the back of the InBody

Press the ADMINISTRATOR MENU button on the bottom left corner

Go to Option (7) Export Data as Excel

You can  choose export all of the data or select individual tests

Once selected, press start

**Note: It may take several hours when exporting large amounts of tests** 

230:

Press SETUP on your Keypad

Go to options 4. Results

Use the keypad to highlight option (4) Data Clear

Once highlighted, press ENTER on your keypad to clear the database history

520 and 720:

Press SETUP on your Keypad

Go to option 6. Others

Scroll down using the arrow keys and highlight INITIALIZE HISTORY

Press ENTER to clear the database permanently

370:

Press the DATABASE button on the top left corner

Press SELECT ALL and then DELETE

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Press Option (6) to view the database

Press the top circle on the right hand side to highlight all the data

Once highlighted, press the DELETE button on the bottom right to clear your database.

520 and 720:

Press SETUP and go to option (6) OTHERS. Scroll down on the bottom and change the DEFAULT GENDER

270 570 770:

Under the ADMINISTRATOR MENU go to option (05.) Bypass Age/Gender. Select default gender

230:

Press SETUP on the keypad

Go to option 4. OTHERS

Scroll down to change the volume and/or sound tone of the InBody unit.

520 and 720:

Press SETUP on the keypad

Go to option 6. OTHERS

Scroll down for the options to change the volume and/or sound type

370:

Press SETUP on the top left corner of the main screen

Press SETTINGS and go to Language Sound Type/ Volume

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Press option (01) Date/Time/Units/Password/Volume

Please email us at CS@inbodyusa.com with your logo and indicate which InBody model you own.  We will then format the logo and email it back to you. Once you receive your formatted logo, follow the instructions below on how to upload the logo

1. Drag the “logo” file onto your InBody USB. DO NOT CHANGE THE NAME FROM LOGO

Turn OFF your unit, insert the USB into the USB port located on the back of the unit.

Turn the unit back ON/

Please wait until the unit has completed the boot up and warm up process

520 and 720:

Press  SETUP and go to option (4) RESULT SHEETS

Change the logo setting to BMP LOGO and press exit a couple times and save your setting.

230:

Press option (3) RESULTS and change the LOGO TYPE to BMP LOGO

270/570/770:

Press the ADMINISTRATOR MENU Button and go to option (14) and choose the Image option.

370:

1. Press the SETUP on the top left Corner

2. Press the Result Sheet Options Menu

3. Go to Result Sheet Custom Logo, select custom logo and press the SAVE button.

Only on the InBody230/320.

Depending on the year the unit was manufactured, there will be either a knob or a hole behind the head of the unit next to the USB port.  You can either turn the knob for brightness or you will need a Philips screw driver to turn the knob internally.